Flexible returns for peace of mind when shopping fine jewelry.
- 0–14 days Full refund
- 15–30 days Store credit (gift card)
- Insured shipping Easy, secure labels
1
Request
Email us your order number to receive RMA & prepaid return label.
2
Prepare
Keep all original packaging and certificates; ensure items are unworn and undamaged.
3
Ship
Use the insured, prepaid label (where available). Returns outside the U.S. must be fully insured.
4
Inspect & refund/credit
Refund or store credit issued within 7–14 business days after inspection.
Returnable
- Unworn items in original condition
- Standard-stock rings, earrings, necklaces, bracelets
- Loose natural diamonds & gemstones (with certificates)
Not returnable
- All lab-grown jewelry (lab-grown items)
- Custom, made-to-order, resized or engraved items
- Final-sale items
- Items missing packaging or certificates
Fees & Notes
- Missing certificate: $250 per certificate
- Orders over $5,000: 3% restocking fee
- Damage or missing claims must be reported within 5 days of delivery
- All approved returns processed via info@ogfinejewelry.com
Order Cancellation
We reserve the right to cancel or modify any order prior to shipment in the event of pricing errors, technical issues, product availability, or suspected fraudulent activity. If this occurs, we will notify you promptly and issue a full refund for any canceled items.