Frequently Asked Questions

Choose your jewelry, select the available metal, stone, size, or other options, and add the piece to your cart. The product page shows the choices offered for that design. If you need a combination that isn't listed, contact our team before ordering.

All of our standard catalog jewelry is made to order, with a typical processing time of 5–7 business days after payment before shipment. Custom-designed pieces may require more time depending on the project. Shipping transit time is separate from production time.

Made-to-order means we produce a design from our existing collection after you place your order, typically within 5–7 business days. Choosing the standard options shown on its product page does not, by itself, make it a custom order. Custom jewelry is created or specially modified to your individual specifications outside our standard catalog options, with a timeline discussed separately.

Yes. We offer complimentary insured shipping on U.S. orders of $500 or more. Available delivery services and any applicable charges for your order are shown at checkout.

Yes. Once your order ships, you will receive shipping confirmation with tracking information so you can follow its progress.

Contact us before placing your order if you need jewelry for a proposal, wedding, or other date-sensitive occasion. We can discuss the item's availability and estimated timeline, but expedited completion is not guaranteed.

Eligible made-to-order jewelry from our standard catalog can be returned within 14 days of delivery for a refund to the original payment method, or within 15–30 days for store credit. Exclusions include lab-grown diamond jewelry, engraved pieces, and custom or specially commissioned designs. Please see our full Return Policy for all requirements.

No. Jewelry containing lab-grown diamonds is not eligible for return under our current policy. Please review the product options carefully or contact us with any questions before placing your order.

Yes. Made-to-order is how we produce our standard catalog jewelry; it does not automatically make an item non-returnable. Eligible pieces may be returned within 14 days of delivery for a refund or within 15–30 days for store credit. Lab-grown diamond jewelry, engraved items, and custom-designed pieces remain excluded.

No. Jewelry specially designed or modified for your individual request, and any engraved pieces, are final sale and cannot be returned. Selecting regular catalog options is not the same as commissioning a custom design. Contact us before ordering if you are unsure how your piece is classified.

Eligible returns must be unworn, undamaged, and unaltered, with their original packaging and any accompanying certificates. Final-sale items are not eligible for return. Please review the full Return Policy for the complete terms.

Contact us as soon as possible and within 5 days of delivery. Keep the original packaging and take clear photos of any damage so our team can review the issue and advise you on the next steps.

Contact us as soon as possible with your order number. Changes or cancellations of eligible standard orders may be possible before shipping confirmation. Custom and special orders cannot be canceled or changed under our current policy.

Yes. Depending on the design, you can select natural or lab-grown diamonds. The available diamond types are listed on the product page. If a particular option is not shown, contact us to discuss what may be possible.

Yes. Our colored gemstones, including rubies, sapphires, emeralds, and other birthstones, are natural. Natural and lab-grown options apply to diamonds, not to our colored gemstone collection.

Both are real diamonds with essentially the same chemical and physical properties. The difference is their origin: natural diamonds form in the earth, while lab-grown diamonds are created in controlled environments. Availability and pricing depend on the particular stone and design.

GIA or IGI grading reports may be available upon request for eligible center stones. These reports are not automatically included with every piece or every small accent diamond. Contact us before purchasing if an independent grading report is important to you.

No. An OG Fine Jewelry Certificate of Authenticity describes the jewelry and its recorded details, while a GIA or IGI grading report is an independent document for a specific diamond. Ask us which documentation is available for the piece you are considering.

Yes. Our team can discuss your preferred shape, size, appearance, and budget, as well as the natural diamond, lab-grown diamond, or natural colored gemstone options available for your design.

Yes. Our collections feature 14K and 18K gold, with available choices varying by design. Check the individual product page for its metal options and specifications.

Jewelry described as 14K or 18K solid gold is made from that gold alloy, not simply coated in gold. Check each product's metal specification for the exact material offered.

14K gold contains 58.5% gold, while 18K contains 75%. The balance is made up of other metals that affect strength and color. Both are used for fine jewelry; the better choice depends on your design, wear preferences, and budget.

Use the measurements and size options shown on the product page. For rings, bracelets, and necklaces, sizing can vary by design. If you are unsure, contact us before ordering, especially for custom or non-returnable pieces.

Yes. We work with clients on personalized jewelry and custom designs, including engagement rings and special-occasion pieces. Contact us with your idea, inspiration images, and preferred materials to discuss the next steps.

Custom timelines depend on design complexity, stone selection, approvals, and production requirements. We can discuss an estimated schedule during your consultation; custom pieces may take longer than standard orders.

Often, yes. Depending on the piece, we can discuss changes to the stone, metal, proportions, or other details. Contact us before ordering to confirm what can be accommodated and whether the piece would be considered custom.

Contact our team with photos and details of your piece. We can review the request and let you know whether resizing or repair is possible, along with any available options and applicable charges.

Store pieces separately to help prevent scratches, wipe them gently with a soft cloth, and avoid harsh chemicals or impacts. Cleaning methods vary by gemstone and setting, so ask us for guidance before using cleaners on delicate or treated stones.

OG Fine Jewelry is based in Downtown Los Angeles' Jewelry District at 550 S Hill St, Suite 764, Los Angeles, CA 90013. Please contact us to arrange a visit before coming in.

Yes. Private consultations are available by appointment. Get in touch with our team to arrange a visit or discuss a design, diamond, or gemstone selection.