Questions & Answers
Clear, honest answers about shipping, returns, custom jewelry, and care.
How long does shipping take?
Most orders ship within 5-7 business days. Made-to-order and custom pieces may take longer. You’ll receive tracking as soon as your order ships.
Do you offer natural or lab-grown diamonds?
We work with both natural and lab-grown diamonds. Each product page clearly states what you’re purchasing.
Can you create a custom piece?
Yes. From subtle adjustments to fully custom designs, we’ll guide you through the process with clarity and care.
What is your return policy?
Returns depend on the item type (ready-to-ship vs. made-to-order/custom). Please review the policy details, or contact us and we’ll help quickly.
Do you offer care or repairs?
We offer guidance and support for long-term care. If something needs attention, contact us and we’ll recommend the best next step.